Customer Service Advisor

Job description

Job Title: Customer Service Advisor

Location: UK (Office-Based)

Salary: Competitive + Benefits

Contract Type: Full-time, Permanent

About the Role:

We’re recruiting for a Customer Service Advisor to join a growing, fast-paced business within the supply chain and reusable packaging sector. This role sits within the Customer Service Team and plays a key part in delivering an efficient, accurate and supportive service to a wide range of customers across logistics, retail, transport and production.

As a Customer Service Advisor, you’ll be responsible for managing incoming enquiries, resolving issues, processing orders, updating customer accounts and ensuring all tasks are completed to a high standard. You’ll work closely with internal teams to ensure smooth operations and provide a seamless customer experience.

This is an ideal role for someone who is organised, proactive, detail-focused and enjoys working in a busy environment where no two days are the same.

Key Responsibilities:

Customer Support & Communication

• Act as a key point of contact for customer enquiries via phone and email
• Handle queries professionally, ensuring quick and accurate responses
• Log, investigate and resolve customer complaints or issues
• Provide product, service and account information to customers

Order & Account Management

• Process customer orders and updates through internal systems (SAP experience desirable)
• Support customer onboarding and account creation, including documentation and checks
• Maintain accurate account records, permissions and pricing information
• Assist with blocked order management by reviewing outstanding payments or credits

Administrative Duties

• Complete all administrative tasks required to support customer activity
• Ensure accurate completion of forms, transaction details and internal documentation
• Support supplier-to-retailer transactions, resolving discrepancies or queries
• Carry out general office tasks to ensure smooth daily operations

Reporting & Data Support

• Prepare basic Excel reports and summaries for customer activity
• Assist with data analysis to support customer or internal queries
• Maintain and update internal tools and spreadsheets

Candidate Profile:

• Previous experience in customer service or administrative roles
• Strong communication skills, both written and verbal
• Confident using Microsoft Office, especially Excel
• SAP or logistics/supply chain experience (desirable, not essential)
• Highly organised with strong attention to detail
• Able to work calmly under pressure and manage multiple tasks
• Customer-focused with a proactive, problem-solving approach

What Our Client Offers:

• Competitive salary
• Monday–Friday working hours
• 25 days holiday + additional benefits (varies by employer)
• Pension scheme
• Private medical and life assurance options (where applicable)
• Employee discounts and wellbeing support programmes
• A supportive and collaborative team environment

How to Apply:

If you’re a motivated Customer Service Advisor looking for a busy, varied role in a supportive and growing organisation, we’d love to hear from you.

About Us:

We are a recruitment agency specialising in commercial, operational, and customer-focused roles across the UK. We work with organisations committed to delivering excellent service and help talented professionals find roles where they can thrive, grow and make an impact.

Extra information

Status

Open

Education Level

Secondary School

Location

Studley

Type of Contract

Part-time jobs

Published at

22-12-2025

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English