Head of Technical Services

Job description

Head of Technical Services – Hard FM / Engineering Leadership

Location: East London

Salary: £80,000

Budget Responsibility: £8m

Reports to: Technical & Support Services Director

Team: Up to 6 direct reports, 30 indirect reports

We’re looking for an exceptional Head of Technical Services to take strategic and operational leadership of Hard FM services across a major East London portfolio. This is a senior management position with full P&L accountability, responsibility for statutory compliance, and ownership of technical service delivery across a broad and complex estate.

If you’re a commercially astute technical leader with deep engineering knowledge, a passion for safe and compliant delivery, and experience shaping high-performing FM operations, this is a rare opportunity to drive strategy, influence transformation, and lead a large multidisciplinary team.

The Opportunity

As Head of Technical Services, you will:

• Lead the regional Hard FM operation, managing up to £8m in annual technical budgets.
• Shape and implement the compliance and engineering strategy across building services, fabric, and associated FM technical functions.
• Ensure all statutory, mandatory, and contractual requirements are met, including CDM, SFG20, HTMs, British Standards, and asset handback criteria.
• Build strong working partnerships with Compliance, H&S, Lifecycle, PMO, Commercial, Procurement, and Operational Leads.
• Be a senior voice in client relationships, ensuring SLAs and KPIs are consistently met across all contracts.
• Drive improvements in process, safety, service quality, and technical governance across a large and diverse portfolio.
• Lead defect management, supplier performance, subcontractor oversight, and safe delivery of all technical works.

This is a leadership role that blends operational control, technical authority, commercial ownership, and strategic input into the future of the FM service.

Key Responsibilities

• Lead on Health & Safety, promoting a zero-tolerance-to-harm culture.
• Maintain legal and contractual compliance across all Hard FM operations.
• Develop and implement policies, procedures, and technical standards in line with legislation and organisational strategy.
• Collaborate with Hard Services Managers to ensure safe and compliant engineering delivery.
• Build strong client relationships and represent G4S at senior meetings.
• Own and manage Hard FM P&L performance, ensuring efficient, value-driven service delivery.
• Manage subcontractor performance, including monthly performance management with key suppliers.
• Support operational teams by providing expert technical guidance on major issues.
• Lead on compliance for Fire, Water, and Asbestos—including timely remedial actions.
• Actively contribute to business development and evaluation of new opportunities or variations.
• Oversee asset register accuracy, CAFM data, and evidence-based decision-making.
• Support Lifecycle planning through detailed analysis of reactive and remedial tasks.
• Track innovation, new technology, and product developments for potential adoption.
• Recruit, develop, and manage Hard Services Managers and technical teams.
• Ensure teams maintain required competencies and manage all people-related matters.

Key Competencies

• Strategic thinker
• Legislative & mandatory compliance expertise
• Strong commercial and financial acumen
• Influential leader and change driver
• Skilled stakeholder and relationship builder
• Customer-focused and delivery-oriented
• Able to manage complexity and embed continuous improvement

Skills & Experience

Essential

• Senior operational management experience in Hard FM or technical services.
• Strong knowledge of CDM, SFG20, HTMs, and relevant British Standards.
• IOSH or equivalent H&S qualification; CIWFM or working towards it.
• Experience managing lifecycle, PMO, and building defects.
• Highly organised with strong analytical and auditing capability.
• Strong communication skills and proven ability to influence at senior level.
• Commercially astute with experience delivering cost-effective, safe, compliant services.
• Solid operational knowledge of Hard FM in complex environments.

Desirable

• Experience in PFI/PPP environments.
• Experience in public buildings such as schools or hospitals.
• Experience managing aged or complex estates.

Why This Role?

• Senior leadership position with large budget ownership.
• High visibility across the business and with major clients.
• Significant scope to shape engineering strategy and performance.
• Opportunity to lead meaningful improvements across safety, compliance, and service quality.
• Ideal for someone seeking a high-impact technical leadership challenge.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

22-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English