Customer Agent - Golf Technology

Job description

Are you passionate about golf and looking to work with some of the industry leading technologies?

Optimum Golf Technologies (OGT) is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa.

Main brands within the portfolio include Foresight Sports, the global leaders in launch monitors and simulator technology, and Bushnell Golf, industry leaders in distance measuring devices. Both brands are recognised as the gold standard by golfers, golf professionals, equipment manufacturers, and media outlets.

The opportunity

We currently have an exciting opportunity for a self-motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology.

Your key responsibilities

• Support ticket creation from all telephone calls into the support department.
• Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
• Support ticket creation from webchat facility.
• Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility
• Support Ticket creation/update via TEAMs
• Administration of SPAM tickets from within support ticket system.
• Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
• Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business and VIP customers.
• Assist with the maintenance of our Simulation/Demo environment.

Skills and attributes for success

Passionate about golf

Passionate about customer service

Comfortable on the phone (as primary source of customer communication)

Organised & Efficient

Target driven

Extra information

Status

Open

Education Level

Secondary School

Location

Guildford

Type of Contract

Part-time jobs

Published at

22-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English