Sales and Customer Service Coordinator

Job description

We’re recruiting on behalf of a privately owned, values-led business operating within the ingredients and supply sector. The company works with a wide range of UK customers and is known for its ethical approach, long-term partnerships, and high standards of service and quality.

They are looking to appoint a Sales Coordinator to support day-to-day sales operations and customer service, working closely with internal teams to ensure smooth order fulfilment.

The Role

This is a varied coordination role supporting customer orders, internal communication, and sales administration. Full training is provided, making this well suited to someone with experience in customer service, sales administration, or office-based coordination who is looking for stability and development in a purpose-driven environment.

Key Responsibilities

Order Management

• Receive and process customer orders via email, phone, EDI, or online systems
• Check and confirm orders, progressing them through to invoicing and dispatch

Customer Support

• Manage order queries, delivery issues, and stock requests
• Support account managers with follow-ups and administration

Internal Coordination

• Liaise with production, planning, and despatch teams to meet customer requirements

Administration

• Maintain accurate records and run standard order reports
• Support wider sales administration activities

About You

• Reliable, professional, and detail-focused
• A collaborative team player with a positive, adaptable approach
• Well organised with good time management skills
• Comfortable learning new systems and processes

Preferred Experience

• Previous experience in customer service or sales administration
• Confident using Microsoft 365 (Excel, Word, Outlook)

What’s On Offer

• Permanent, full-time role 36.5 hours per week
• Salary circa £25,000 per annum
• Office-based working in Somerset
• Monday to Friday hours with early Friday finish
• 25 days holiday plus bank holidays
• Health cash plan and pension
• Training and long-term development opportunities
• Supportive, people-focused working environment

Extra information

Status

Open

Education Level

Secondary School

Location

Taunton

Type of Contract

Part-time jobs

Published at

29-12-2025

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English