M365 Copilot SME

Job description

M365 Copilot SME

Whitehall Resources are currently looking for a M365 Copilot SME based in Sheffield for an initial 11 month contract.

*** INSIDE IR35 ***

Job Spec:

• Provide 3rd / 4th Line Operational Support for M365 Copilot.
• Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.

Key Responsibilities:
Incident & Problem Management:

• Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
• Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc

Observability and Monitoring:

• Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Required Qualifications:

• 5-8+ years in Microsoft 365 support at enterprise scale.
• Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
• Experience working within regulated environments and producing audit-ready artifacts.

Preferred Skills:

• Exposure to large scale Copilot deployments (free/M365) in the financial sector.
• Proficiency with PowerShell and Graph API for troubleshooting and reporting.
• Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.
  

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

Extra information

Status

Open

Education Level

Secondary School

Location

Sheffield

Type of Contract

Part-time jobs

Published at

29-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English