ECRM & Email Marketing Designer

Job description

Enchant Agency is a leading eCRM agency based in London, UK. We specialise in helping ambitious brands excel in email strategy, multichannel comm's, analytics, creative and technology.

Role

We’re looking for a middleweight ECRM & Email Marketing Designer to join our team and play a key role in shaping how our clients’ email and CRM communications look, feel, and perform. This is a remote role. You must be based in the UK and be able to periodically travel to London and the South East.

This is a design-led role. Your primary responsibility will be creating high-quality, scalable email design systems and campaign creative that supports both one-off sends and complex automated journeys. While there may be occasions where you’re asked to build emails within an ESP, the core focus of this role is design, not production.

You’ll work closely with eCRM strategists and developers to bring campaigns to life, ensuring emails are visually engaging, on-brand, and optimised for performance.

Key Responsibilities

ECRM & Email Design (Core Focus)

• Design high-quality email creative for campaigns and automated journeys across multiple clients
• Create and maintain email design systems in Figma, including: modular layouts, reusable components, typography, colour, and spacing rules
• Design hero blocks, banners, content modules, and visual components for email
• Create lightweight animations (e.g. GIFs, motion elements) to enhance email campaigns where appropriate
• Ensure email designs are scalable, accessible, and optimised for different devices and clients
• Work collaboratively with internal teams to ensure designs are feasible and effective within platform constraints and nuances

Collaboration

• Translate briefs and CRM strategies into strong visual concepts
• Present design ideas clearly and confidently to internal teams (and occasionally clients)
• Iterate designs based on feedback, data, and performance insights
• Maintain a high standard of craft, consistency, and attention to detail across all outputs

Desirable Skills

While not essential, experience in the following areas would be a strong advantage:

• Designing marketing creative for paid media and organic social
• Creating presentation decks and reusable templates (Google Slides, PowerPoint, Keynote)
• Broader UX or digital design skills, particularly where they support conversion or usability
• Basic HTML/CSS knowledge, especially as it relates to email design
• Experience building emails in ESPs (e.g. Salesforce Marketing Cloud, Braze, HubSpot, Klaviyo, etc.)

To be clear: the ability to build emails in-platform is a nice to have, not a core requirement. This role is first and foremost a design role.

What We’re Looking For

• A strong portfolio demonstrating email and CRM design work
• Confidence working in Figma, including component-based systems
• Solid understanding of email design best practices (layout, hierarchy, responsiveness)
• A design-led mindset with an interest in how creativity supports performance
• Ability to manage multiple projects and deadlines
• Agency experience
• Comfortable working collaboratively within multidisciplinary teams

Extra information

Status

Closed

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Part-time jobs

Profession type

Design / Fashion

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English