Medical Secretary

Job description

Location: London Pregnancy Clinic (must be available to work across both of our sites in centra London)

Hours: Full-time (flexible, may include weekends)

Medical Secretary

We are looking for a reliable, compassionate, and highly organised Medical Secretary to join our growing team at the London Pregnancy Clinic. As the first point of contact for our patients, you will play a key role in supporting their journey through pregnancy care with empathy and professionalism. This role combines patient-facing duties with administrative support and chaperoning responsibilities. Experience in phlebotomy is highly desirable.

Key Responsibilities

Patient Communication

• Respond to all patient enquiries promptly and empathetically via telephone, email, and WhatsApp.
• Provide clear and accurate information about clinic services, appointments, and procedures.

Administrative Duties

• Schedule, reschedule, and confirm appointments across both clinic locations.
• Maintain accurate booking records and patient pathways.
• Support patients with completing digital consent forms and other documentation.
• Follow up on patient care, including chasing blood test results and liaising with laboratories.

Team & Clinical Support

• Work closely with sonographers, doctors, nurses, and midwives to coordinate high-quality care.
• Chaperone during ultrasound scans and clinical procedures to ensure patient safety and comfort.
• Assist with compliance-related tasks such as audits and stock control.

What We’re Looking For

• Experience in a receptionist or administrative role (medical or clinical setting preferred).
• Confident communicator with a friendly and calm demeanour.
• Excellent organisational skills and attention to detail.
• Ability to multi-task and remain efficient under pressure.
• Proficient in Microsoft Office; familiarity with clinical software is a plus (training will be provided).
• Able to explain medical procedures clearly and assess the suitability of services based on patient queries.

Desirable Skills

• Prior experience in a pregnancy or women’s health clinic.
• Knowledge of medical terminology.
• Phlebotomy training or experience.
• Experience acting as a chaperone in a clinical setting.

What We Offer

• A supportive and collaborative work environment.
• Ongoing training and development opportunities.
• Competitive salary and benefits package.

If you are passionate about women’s health and committed to delivering outstanding care and service, we’d love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Part-time jobs

Published at

07-01-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English