Alarm Receiving Centre (ARC) Controller (part time)

Job description

We are currently looking for an Alarm Receiving Centre (ARC) Operative to join our team. In this part-time, permanent position you will cover holidays and gaps in the rota (primarily night shifts) and will be located in Silverwood Business Park, Craigavon, BT66 6SY.

What we offer  

• A guaranteed minimum of hours per month (12 hrs)

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products 

• Paid Annual Leave, plus bank holidays (Holiday buy back option available)

• Extensive product and on the job/cross training opportunities with outstanding resources available 

• Encouraging and collaborative team environment 

• Career development through various career ladders including Customer Service 

• Dedication to safety through our Zero Harm policy 

• Access to business resource groups

What you will do:

• Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting

• Answer intercoms and inbound telephone calls professionally, quickly and effectively

• Effectively use the telephone systems and follow the guidance of the company policy and procedures

• Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)

• Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly

• Report any operational difficulties and problems to the supervisor on duty 

What we look for:

• The ability to work under pressure, to be self-motivated and able to work independently or as a team member

• The ability to prepare letters, reports and documents in an accurate and concise manner

• The ability to communicate diplomatically and effectively, both verbally and in writing

• Sufficient investigative skills to identify the root cause of any problems identified

• SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.

• IT literacy and a minimum of grade C in English and Maths.

#LI-Onsite

#GOSIA

Extra information

Status

Open

Education Level

Secondary School

Location

Co Armagh

Type of Contract

Part-time jobs

Published at

01-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English