Graduate Account Manager E-commerce

Job description

Graduate Talent is pleased to be working with a fast-growing e-commerce client based in Stratford-upon-Avon.

We are looking for an enthusiastic graduate to join as a Graduate Account Manager, supporting customer accounts, managing enquiries, and helping drive growth across their online platforms.

This is a full-time, office-based role.

Key Details

Hours: Monday–Friday, 9:00am–5:00pm (30 min lunch)

Job Type: Full-time, Permanent

Salary: £24,000 per year

Bonus: Monthly commission scheme

What you’ll be doing

• Managing inbound customer accounts and guiding them through the buying process
• Building strong, long-term relationships with both new and existing customers
• Advising customers on products and helping them find the right solutions
• Identifying opportunities to up-sell and cross-sell across the product ranges
• Responding to customer and supplier queries via phone and email
• Resolving issues and ensuring an excellent after-sales experience
• Reviewing customer feedback and suggesting improvements
• Supporting the wider team with general admin and day-to-day tasks

Who We’re Looking For

• A confident, professional communicator
• Customer-focused with strong problem-solving and organisational skills
• Reliable, proactive, and able to work both independently and in a team
• A graduate eager to grow into account management and e-commerce
• Someone motivated to learn, develop, and take ownership of their accounts

What You’ll Love

• Competitive salary plus monthly performance bonuses
• 28 days holiday (20 + 8 bank holidays)
• Company pension scheme
• Free on-site parking
• Supportive, vibrant office environment with regular team events
• Full training and ongoing professional development to accelerate your career

Extra information

Status

Open

Education Level

Secondary School

Location

Stratford-Upon-Avon

Type of Contract

Full-time jobs

Published at

04-02-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English