Application Support Engineer

Job description

Role: Application Support Engineer

Location: Manchester

Salary: £35,000 - £40,000

Working pattern: Hybrid

Job Description

This company are seeking a proactive and technically strong IT professional to support and enhance their IT environment through a combination of operational support, continuous improvement, and delivery of business change initiatives.

You will act as a technical authority for core business applications, particularly ERP systems and Microsoft 365, working closely with internal stakeholders and external partners to deliver secure, resilient, and business-focused solutions.

This role requires an articulate, self-starting individual with a genuine passion for technology and a strong commitment to supporting business applications. You will regularly present technical solutions, risks, and recommendations to stakeholders, translating complex technical detail into clear business outcomes.

Key Responsibilities

• Take primary ownership of the organisation’s in-house business applications, ensuring they are fully utilised, optimised, and aligned to business needs.
• Act as a technical authority for business applications, particularly ERP platforms, working closely with users to improve adoption, effectiveness, and overall value.
• Proactively identify, evaluate, and present opportunities to stakeholders on how existing applications and platforms can be enhanced to deliver greater business benefit.
• Provide advanced technical support for modern workplace technologies, including Microsoft 365, Azure, ERP systems, and Veeam Data Platform.
• Lead and contribute to key IT projects.
• Proactively carry out IT maintenance activities to maintain secure, stable, and resilient platforms.
• Ensure IT policies, procedures, configurations, and documentation are clearly communicated and adhered to.
• Act as an escalation point for 1st and 2nd line engineers, resolving complex issues and ensuring service continuity.

Key Skills & Experience

Essential:

• Hands-on experience supporting and administering ERP systems in a business-critical setting.
• Experience implementing, supporting, and optimising Microsoft 365 and associated business applications.
• Experience leading and contributing to IT projects.
• Strong technical knowledge of Windows Server and Client OS, VMware, Veeam Data Platform, ERP systems, and Windows Defender for Endpoint.
• Experience working with suppliers, vendors, and internal stakeholders.

Desirable:

• Experience with Azure, Intune, Power BI, and wider Microsoft services.
• Exposure to cloud platforms (Azure and/or AWS).
• Experience with Hyper-V, VMware, and backup/recovery solutions.
• Scripting and automation experience, particularly PowerShell.
• Relevant certifications such as ITIL or Microsoft Azure certifications.

Personal Attributes

• Articulate and confident communicator, able to present effectively to stakeholders at all levels.
• A self-starter who takes ownership, works proactively, and drives tasks to completion.
• Demonstrates a genuine passion for technology and continuous improvement.
• Strong focus on supporting and enhancing business applications to deliver measurable value.
• Analytical, adaptable, and solutions-oriented.
• Collaborative, customer-focused, and results-driven.

Benefits:

• Bonus scheme.
• Hybrid working pattern.
• Defined career progression plan with opportunities for long-term growth.
• Supportive, collaborative team culture.

Interviews are being held imminently so please apply now if you are interested!

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester Area

Type of Contract

Full-time jobs

Published at

14-01-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English