Incident and Problem manager

Job description

Incident and Problem Manager

Birmingham – Hybrid (2–3 days a week)

£70,000 – £75,000 + Bonus

Our client, a global leader in consumer services, is seeking an Incident and Problem Manager to take end-to-end ownership of major incident response and problem management across a complex, global technology landscape. Here you will be managing high-severity incidents, minimising business impact, and driving root cause analysis to prevent recurrence.

You’ll need to have experience working in a global environment as the central point of coordination. You’ll need to have previous experience leading processes from end to end and embedding problem management practices. You’ll need proven experience working with offshore support teams and have both excellent communication skills as well as knowledge of ITIL.

We’re looking to speak with candidates who possess:

• Proven experience within a global environment
• Excellent knowledge of ITIL processes
• Experience leading incident bridges, coordinating cross-functional technical teams, and communicating with senior stakeholders
• Experience working with offshore or distributed support teams
• Excellent communication skills are essential

If you meet some of the above requirements, please apply for more information.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

01-02-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English