Retention Manager

Job description

Customer Retention Manager

An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.

You will lead a Retention and Relationship Management Team, ensuring retention targets are met and profitable client relationships are maintained.

About the Role

• Lead and motivate a team focused on client retention and relationship management
• Ensure operational excellence across the function
• Develop and implement strategies to meet retention targets and protect market share
• Build strong client relationships, ensuring a first-class customer experience
• Work across multiple distribution channels, adapting approaches where needed

About You

Knowledge & Experience (required):

• Proven experience managing a B2B account management or retention team
• Strong track record in delivering operational excellence
• Experience motivating and developing teams
• Ability to prioritise and make effective decisions

Desirable:

• Experience in regulated markets
• Knowledge of health insurance or employee benefits
• B2B experience across direct and intermediary channels

Skills & Personal Qualities:

• Target-driven with strong analytical and numeracy skills
• Excellent leadership, communication, and influencing skills
• Strong relationship-building and empathy
• Resilient, organised, and able to think critically
• Open to continuous improvement and new approaches
• Professional, credible, and leads with integrity

Extra information

Status

Open

Education Level

Secondary School

Location

England

Type of Contract

Full-time jobs

Published at

05-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English