Account Manager - Customer Service

Job description

Company Description

Established in 1994, Online Lubricants is a leading supplier of fuels and lubricants in the UK, with four depots in London, Essex, Northamptonshire, and Norfolk. We specialize in offering exceptional express delivery services, a wide product range, and outstanding customer support. Known for our 24-hour emergency deliveries and expert technical support, our mission is to keep businesses running smoothly. As authorized distributors of Petro-Canada Lubricants, Total Energies, and Q8Oils, we are committed to providing high-quality products and reliable services to all our clients.

Account Manager – Customer Service

Full time: Monday to Friday

Salary: £25,000 - £28,000 + Commission

Location: Barking IG11 (Office Based)

Why join Online Lubricants?

• Join a fast-growing business offering clear pathways for career progression
• Be part of a forward-thinking, innovative company that welcomes and values new ideas
• Benefit from ongoing investment in training and professional development
• Work within a culture that values high performance and balance
• Enjoy regular team and company events that celebrate success and connection

Responsibilities:

Managing a portfolio of existing customers building and nurturing relationships focusing on satisfaction, retention, and account growth.

• Sales order processing – from inbound and outbound phone calls, emails and our website.
• Proactively communicating – outbound calls and emails
• Understanding a customer requirements and providing solutions
• Identifying order gaps and managing customer spend
• Maintaining accurate customer records
• Liaising with other departments to resolve issues
• Operations – Delivery or product queries
• Accounts – Credit or payment queries
• Identifying upsell and cross selling opportunities

Experience required/qualifications:

• 12+ months experience in a similar role – desirable
• Account Management experience - desirable
• Excellent communication skills – both verbal and written
• Excellent IT skills
• Experience in negotiating with customers – Desirable
• Good team player
• Be flexible and work around our customers
• Willingness to learn technical information based around our business
• Full Training provided
• Above all, excellent attitude and willingness to learn are essential

What we provide:

• Phone/phone allowance for drivers/management
• Workwear
• 21 days holiday plus bank holidays
• Increase in holiday with service
• Clothing allowance for operations staff
• Ad-hoc bonuses
• Free tea/coffee/kitchen provisions
• Benenden Healthcare & Cashplan
• Company events
• Customer incentive scheme
• Referral scheme
• Oil and other products for personal car

No recruitment agencies please

Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales

Extra information

Status

Open

Education Level

Secondary School

Location

Barking

Type of Contract

Full-time jobs

Published at

05-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English