Store Manager

Job description

In London, Harrods remains a global barometer for luxury retail: a crossroads where international clientele, flawless execution and daily commercial intensity converge. In this context, one of our partner Houses is hiring a Store Manager able to deliver sustained performance while elevating service culture, operational discipline and team dynamics.

This role is designed for a leader who can own the business, protect the fundamentals (clienteling, conversion, productivity, stock discipline, VM), and act as a true business partner to central teams (assortment, VM, training). Success will not only be measured through numbers, but through the ability to stabilise and develop a team, build managerial consistency, and create long-term momentum — in one of Europe’s most high-profile and competitive retail environments.

As Store Manager, you will take full ownership of your scope at Harrods, with a high bar on execution, client experience and performance.

Business leadership & performance

• Define and execute the performance plan: sales, margin, productivity, retail KPIs, conversion, UPT, ATV
• Drive daily and weekly trading routines: performance reviews, action plans, fast decision-making
• Manage category activation, cross-selling opportunities and stock priorities with precision

Clienteling & relationship excellence

• Deploy a structured clienteling strategy: recruitment, retention, reactivation, VIC/VIP development
• Strengthen selling ceremony and service standards in a highly visible environment
• Build events and in-store activations aligned with the House’s priorities and Harrods’ dynamics

People leadership & team development

• Lead, coach and upskill a multicultural team
• Embed a strong feedback culture, operational discipline and accountability
• Structure schedules, training plans, performance rituals and internal career pathways

Execution & standards

• Ensure full compliance with the House’s standards: VM, grooming, processes, retail excellence
• Maintain strong coordination with Harrods (operations, access rules, security, retail constraints)
• Work closely with central teams (assortment, VM, training) to secure consistent execution

Profile

You combine business rigour, client sophistication and strong people leadership.

• Proven experience in luxury retail management (Store Manager / Deputy / Boutique Manager)
• Comfortable in high-intensity environments: flagship stores, department stores, highly international traffic
• Strong KPI culture, execution mindset and ability to sustain performance over time
• Human leadership: ability to develop talent, set clear standards and drive engagement
• Client-centric approach: confident with VIC/VIP profiles and high service expectations
• Fluent English required (any additional language is a strong asset)

What the House offers

• A high-visibility leadership role within one of Europe’s most strategic luxury retail environments
• A full-scope position: performance, clienteling, team leadership, standards, central coordination
• A partner House that values execution, service elevation and long-term talent development

Application

For a confidential discussion, please share your CV (or LinkedIn profile) via Meet & Match.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

04-02-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English