Onboarding Specialist

Job description

About the Company

EC Markets is an established leader in global financial trading and brokerage, providing innovative FX and CFD services to a diverse international client base. With a strong focus on regulatory compliance, client experience, and operational excellence, EC Markets continues to scale its operations while maintaining the highest governance standards.

About the Role

The Onboarding Specialist is responsible for managing the end-to-end client onboarding process, ensuring that all new clients are onboarded efficiently, accurately, and in full compliance with regulatory and internal requirements. The role plays a critical part in safeguarding the firm against financial crime risks while delivering a smooth and professional onboarding experience.

Responsibilities

• Manage end-to-end onboarding of new individual and corporate clients across EC Markets’ products and jurisdictions.
• Conduct detailed KYC, KYB, AML, and due diligence checks in line with FCA regulations and internal policies.
• Review and verify client documentation, source of funds/wealth, and risk profiles.
• Ensure onboarding decisions are documented clearly and supported by appropriate evidence.
• Liaise with Compliance, Risk, Sales, and Operations teams to resolve onboarding queries and escalations.
• Monitor onboarding queues to ensure SLAs and service standards are consistently met.
• Maintain accurate client records within onboarding and CRM systems.
• Identify, escalate, and help mitigate potential financial crime, sanctions, or fraud risks.
• Support periodic reviews, remediation exercises, and regulatory audits relating to client onboarding.
• Contribute to continuous improvement of onboarding processes, controls, and documentation.
• Stay up to date with regulatory changes impacting AML, KYC, and client due diligence requirements.

Qualifications

• Proven experience in a client onboarding, KYC, AML, or compliance role within FCA-regulated financial services.
• Strong understanding of AML/CTF frameworks, KYC standards, and financial crime risk management.
• Experience onboarding both individual and corporate clients.
• Familiarity with FCA requirements and regulatory expectations for client due diligence.
• High attention to detail with the ability to assess complex documentation accurately.
• Strong organisational skills and ability to manage multiple cases simultaneously.
• Confident communicator with the ability to work effectively with internal stakeholders.
• Proficiency in onboarding, CRM, and case management systems.

Required Skills

• Experience within FX, CFD, or capital markets environments.
• Knowledge of enhanced due diligence (EDD) and higher-risk jurisdictions.
• Experience supporting regulatory audits or remediation projects.
• Professional certifications such as ICA, ACAMS, or equivalent.

Extra information

Status

Closed

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English