Customer Data & Insight Manager

Job description

Customer Data & Insight Manager

Salary: Up to £45,000

Location: Blackpool (hybrid – 3 days onsite)

A UK-based retail organisation is seeking a Customer Data & Insight Manager to support customer analytics, insight delivery, and CRM decision-making across the business.

This is a hands-on analytics role focused on customer data rather than a people-management position. The successful candidate will sit between data and marketing teams, helping shape customer insight, segmentation, and reporting while ensuring data quality and compliance.

Key Responsibilities

• Analyse and report on customer data to support CRM and marketing strategy
• Build and maintain dashboards and reports using Power BI
• Use SQL to query and explore customer databases
• Support segmentation, targeting, and campaign insight
• Improve data quality through cleansing and de-duplication
• Ensure GDPR and customer data compliance
• Contribute to customer data transformation initiatives, including building a single customer view

Experience Required

• Hands-on experience in data analysis or customer insight roles
• Strong SQL skills and experience working with customer databases
• Power BI and Excel experience
• Exposure to CRM platforms such as Bloomreach, Salesforce, or similar
• Comfortable working with incomplete or evolving data environments
• Minimum 2+ years’ experience in a data-driven role (around 5 years ideal, but flexible)

Apply via the link or contact Lauren McAlister at Harnham for more info.

Extra information

Status

Open

Education Level

Secondary School

Location

Blackpool

Type of Contract

Full-time jobs

Published at

03-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English