Customer Success Manager

Job description

Customer Success Manager

Role Overview

The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success.

Key Responsibilities

• Manage the daily operations of the customer accounts.
• Ensure timely completion of customer onboarding processes, meeting set quality standards.
• Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery.
• Track and report on customer satisfaction metrics and project progress to senior management.
• Ensure compliance with industry standards and internal policies related to customer service.
• Assist in the development and implementation of process improvements to enhance customer experience.

Qualifications & Experience

• Minimum of 3 years of experience in a customer success or account management role in technology
• Experience with customer relationship management (CRM) systems and tools.
• Knowledge of customer success best practices and strategies.

Extra information

Status

Open

Education Level

Secondary School

Location

Rugeley

Type of Contract

Full-time jobs

Published at

04-02-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English