Terrorism Account Handler

Job description

Terrorism & Crisis Management Account Handler

London (Hybrid, 50/50 split)

£40,000 – £60,000

Benefits: Discretionary bonus, private medical, pension & life assurance, cycle to work scheme, employee assistance programme, structured onboarding & career development

About the Company:

A global insurance leader with a specialist team supporting Crisis Management and Terrorism risks. This firm’s UK Client Service Delivery function has evolved, focused solely on complex risk. You’ll join a trusted technical team embedded in a high-stakes environment, where speed, precision, and trust are essential.

Role Summary:

This UK-based role focuses entirely on specialist, high-touch broker support. You’ll be the technical right hand to brokers placing terrorism and crisis-related risks - working on accounts that require deep attention to detail and steady handling. It’s a niche, respected space where subject matter expertise is highly valued.

Key Responsibilities:

• Provide technical processing support across terrorism and crisis management risks: Maintain documentation accuracy
• Liaise with brokers handling sensitive and often time-critical global placements: Be their go-to technical partner
• Manage complex queries post-placement: Troubleshoot and resolve independently
• Collaborate with offshore processing teams and internal stakeholders: Ensure smooth workflow across teams
• Contribute to continuous improvement in documentation and internal process: Raise the bar for delivery
• Participate in team meetings, training, and technical updates: Stay sharp, stay current

Requirements:

• Experience in broking support, client service delivery or technical processing within specialty insurance
• Exposure to terrorism, crisis management, or complex risk advantageous
• High attention to detail with strong organisational skills
• Calm and confident under pressure with clear communication
• Comfortable managing complex cases independently
• Process-focused and systems-literate

If this role isn’t quite right, it’s still worth speaking to one of our specialist team - we may be working on something that hasn’t hit the market yet.

Related Job Titles: Crisis Management Technician, Terrorism Insurance Specialist, Senior Insurance Technician, Broker Support Analyst, Complex Risk Coordinator

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

05-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English