Renewals Account Manager

Job description

Magnus & Wolf are delighted to be partnering with a leading Cybersecurity platform, who're seeking an experienced professional to join their expanding team as a Renewals Account Manager.

• Renewals Account Manager
• £60,000 + bonus
• London – Hybrid working

The Role

• Take ownership of customer renewals, developing smart, value-led strategies to retain and grow existing client accounts.
• Work across internal teams to ensure seamless contract management and proactive client engagement ahead of renewal milestones.
• Use data insights and strong relationship management to identify upsell opportunities and minimise churn.
• Act as a customer advocate, ensuring long-term satisfaction and alignment between solution delivery and business goals.
• Collaborate closely with sales and customer success to enhance client experience throughout the lifecycle.

The Person

• Proven experience in software renewals, account management, or customer success within a tech, SaaS, or IT services organisation.
• A commercial mindset — you thrive on hitting targets, protecting revenue, and delivering exceptional customer outcomes.
• Excellent communicator with the ability to navigate complex contracts and negotiate win-win solutions.
• Technically confident and comfortable discussing software licensing, product functionality, and value propositions.
• Motivated, structured, and team-oriented, with the drive to contribute to a culture of continuous improvement.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

04-02-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English