Account Manager

Job description

Job title: Account Manager

Location: London (Hybrid – 3 days in-office)

Employer: Tag

Status : FTC

Reporting to: Senior Account Director

Why choose Tag?

Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.

We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.

As part of Dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with Dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.

Tag respects individuality and the power of collaboration, turning big ideas into impactful results.

For more information, visit

www.tagworldwide.com

.

Job description

We are seeking an experienced Senior Account Manager with strong client services expertise to oversee the planning, execution, and delivery of creative production projects across multiple channels and markets. This role requires a blend of operational excellence, creative production knowledge, and client-facing confidence to ensure that projects are delivered on time, on budget, and to the highest quality standards.

The successful candidate will act as the key liaison between clients, internal creative/production teams, and external partners, ensuring clarity, collaboration, and trust throughout the project lifecycle.

Key responsibilities

Client Engagement and Relationship Management

• Serve as the day-to-day client lead on multiple accounts
• Ensure clear communication, proactive updates, and consistent relationship management is delivered
• Understand client business objectives and translate them into effective creative production solutions
• Build long-term trust with clients by providing strategic guidance and reliable delivery

Project Management

• Lead end-to-end project management from scoping and budgeting through to delivery and post-project review
• Develop detailed project plans, timelines, and resource allocations, ensuring all stakeholders are aligned
• Monitor project performance, proactively identifying risks and implementing mitigation strategies
• Drive operational efficiency through consistent processes, tools, and reporting

Creative Production Oversight

• Collaborate closely with creative, design, production, and post-production teams to ensure outputs meet client expectations and brand guidelines
• Manage multi-market adaptation, localisation, and versioning projects across film, print, digital, and experiential formats
• Oversee quality control at all stages of production

Commercial Management

• Own project budgets, ensuring accurate scoping, weekly / monthly forecasting, and financial management
• Identify opportunities for account growth and expanded services in partnership with business development leads

Leadership and Team Collaboration

• Mentor junior project managers and coordinators, fostering best practice in client service and delivery management
• Champion collaboration across internal teams and external suppliers / partners

Job qualifications

• Proven track record (5+ years) in account/project management within a creative production, marketing production, or advertising environment
• Strong client services background, with experience managing senior-level stakeholders and building trusted partnerships
• Solid understanding of creative production processes (film, digital, print, or integrated campaigns)
• Excellent project planning, organisational, and problem-solving skills
• Strong financial acumen: able to scope, manage, and reconcile project budgets whilst managing client expectations to ensure there are no surprises
• Ability to manage multiple complex projects simultaneously in a fast-paced environment
• Negotiation skills, conflict resolution, and stakeholder management
• Excellent communication (written and verbal) and presentation skills

Competencies

• Client-centric mindset with a consultative, solutions-driven approach
• Resilient, adaptable, and calm under pressure
• Collaborative and team-oriented, with strong leadership capabilities
• Commercially minded, with an eye for growth opportunities
• Passionate about creative production and innovation in the sector

Profile

• Passionate
• Enthusiastic team player, approachable and friendly
• Hard worker, driven and eager to progress
• Flexible, diplomatic and calm under pressure
• Extremely organized, proactive and thorough with a keen eye for detail

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

04-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English