Key Account Manager

Job description

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job Summary:

As Key Account Manager – Transfers, you will manage and grow a portfolio of key European and Rest‑of‑World clients for HBX Group. You will own commercial performance (TTV, Operating Margin), protect existing sales and drive sustainable growth, including cross‑selling across mobility and experiences. The role requires strong commercial acumen, analytical capability and the ability to balance short‑term trading needs with long‑term strategic value.

Responsibilities:

• Manage a portfolio of key partners across Europe and ROW.
• Build trusted senior relationships with commercial and operational stakeholders.
• Drive growth, retention and profitability through structured account plans.
• Identify cross‑sell and upsell opportunities across mobility and experiences.
• Lead pricing, incentive and promotional discussions.
• Support trading during challenging market conditions.
• Analyse performance and client behaviour to identify risks and opportunities.
• Use insights to guide commercial decisions and strengthen partnerships.
• Provide clear performance updates to internal stakeholders.

Skillset and Experience Required

• 5+ years in sales or key account management within travel.
• Experience managing B2B portfolios with revenue and margin responsibility.
• Strong commercial and analytical skills; confident decision‑maker.
• Experience growing and protecting revenue in volatile markets.
• Excellent communication and stakeholder management.
• Highly organised, self‑driven and able to manage multiple priorities.
• Fluent English.
• Commercial, analytical and solution‑oriented.
• Comfortable in fast‑paced, evolving environments..

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

04-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English