Fleet Customer Operations Executive

Job description

Pay: £25,000.00-£28,000.00 per year

Job Description:

This is an exciting opportunity for the right candidate to grow their career and progress within an FN50 leasing company.

We are a forward-thinking, family-owned vehicle contract hire and leasing company based in Milton Keynes and are looking for a talented Fleet Customer Operations Executive to join our team.

The ideal candidate will be part of a developing team, with the autonomy and ability to help shape and direct the company moving forwards.

We are looking for someone proactive and detail-driven who’s comfortable working in a busy operational environment and genuinely cares about supporting customers and co-workers.

Duties

• First point of contact for customers.
• Taking ownership in delivering excellent customer service, ensuring customer needs are fully understood.
• Setup of new contracts within Fleet management and other related systems.
• Invoicing customers
• Assisting in vehicle disposals & logistics along with relevant paperwork.
• Penalty charge notices and customer recharges.
• Maintaining vehicle details & contracts on fleet management systems.
• Manages post income and deliveries and collections.
• Motor Insurance updates and checks with group insurance.
• Contribute to ICR’s social media presence and marketing activity.
• Assist in customer maintenance management.
• Assist Account Managers with credit control.

The ideal candidate

• Must have proven fleet industry administrative experience. (Ideally 2 years or more).
• Demonstrate a basic knowledge and understanding of Business Contract Hire and Salary Sacrifice products.
• Be motivated and ambitious to progress in their career.
• Think strategically & commercially.
• Focus on customer & business needs.
• Drive innovation and lead change.
• Show excellent attention to detail and have a focus on accuracy.
• PC literate with the ability to navigate multiple systems accurately.
• Excellent written and verbal communication skills.

Monday - Friday 9am-5.30pm (No weekends)

Salary up to £28,000 basic depending on experience

Requirements:

• Fleet administration: ( 2 years or more preferred)
• Full UK Driving Licence

Job Type: Full-time

Benefits:

• 25 days annual leave (plus bank holidays)
• Birthday off
• Smart Casual dress
• Company events
• Company pension
• Life insurance
• On-site parking
• Sick pay

Working Location: On site, Milton Keynes, MK1 1DF

Extra information

Status

Open

Education Level

Secondary School

Location

Milton Keynes

Type of Contract

Full-time jobs

Published at

06-02-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English