Client Services Manager

Job description

Company Description

Creds is a platform and marketing company designed to connect Media Partners, Agencies, and Brands. We house the very best collateral of the media industry for our agencies and brands to find instantly. We've seen rapid success and are now looking for someone to join our journey.

Role Description

This is a full-time role for a Client Services Manager based in London. The Client Services Manager will lead the relationships with our wonderful clients, building relationships with them and continually be the spearhead of taking feedback onboard and making Creds the very best resource it can be.

Key responsibilities include managing client accounts, creating solutions to meet client needs, handling client communication, and identifying opportunities for improvements or upselling. The role also involves using analytical skills to track performance metrics and generate insights to guide service enhancements. We love putting on events and so the candidate should have skills in coming up with creative ideas and implementing them. At Creds, no idea is a bad idea - the weirder the better.

Qualifications

• Strong expertise in Customer Satisfaction and Client Services to build and maintain effective client relationships
• Excellent Communication skills to manage interactions with clients and internal teams
• Experience in Customer Service or a related client-facing role
• Proven Analytical Skills to assess client needs and track service performance
• Problem-solving mindset and ability to develop tailored solutions for clients
• Experience in the media or advertising industry

What we are looking for is an enthusiastic person who has the drive to help build our business and isn't afraid to showcase their entreprenurial spirit. Our guiding philosophy at Creds is Silly but Serious and we want somebody who can balance both the fun and the focus.

We look forward to chatting to you :)

Love,

Creds

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

09-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English