Counter Manager

Job description

Counter Manager

Lead a retail sales team to achieve strong results, deliver excellent customer service, and grow business through product knowledge, customer relationships, and in-store activity.

Key Responsibilities

Sales & Performance

• Drive team sales to meet or exceed targets
• Actively sell products and increase average spend
• Manage budgets, stock orders, and sales performance
• Plan and support in-store promotions and events

Team Leadership

• Coach, motivate, and develop team members
• Identify training needs and support performance improvement
• Manage daily operations, rotas, and administration

Customer Experience

• Deliver personalised consultations and product demonstrations
• Build strong customer relationships and encourage repeat business
• Attract new customers through proactive engagement
• Maintain customer records in line with data protection standards

Operations & Standards

• Monitor stock levels and maintain visual merchandising
• Ensure company policies and store procedures are followed
• Work closely with store management and senior leadership

Key Requirements

• Proven experience in retail or beauty management
• Strong sales skills and results-driven mindset
• Confident communicator with excellent customer service skills
• Ability to lead, train, and motivate a team
• Professional, organised, and customer-focused

If you feel you have the skills and experience to join the team, please reach out to me on nicci@eliteassociates.com

Extra information

Status

Open

Education Level

Secondary School

Location

Norwich

Type of Contract

Full-time jobs

Published at

09-02-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English