Aftersales Agent

Job description

Do you excel at resolving issues and building strong customer relationships? Join a leading specialist automotive finance lender as a Complaints Specialist.

The Role
You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes.

Key Responsibilities

• Handle complaints via phone, email, and written correspondence with empathy and professionalism.
• Investigate thoroughly, liaising with internal teams and external partners.
• Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations.
• Maintain accurate records and keep customers updated throughout.
• Identify root causes, report trends, and suggest process improvements.
• Escalate complex cases to management when needed.

• Strong communicator with excellent written and verbal skills.
• Detail-oriented problem solver with investigative ability.
• Organized, resilient, and able to meet deadlines under pressure.
• Skilled in MS Office and CRM systems.
• Compassionate and adaptable, especially with vulnerable customers.

Extra information

Status

Open

Education Level

Secondary School

Location

Helsby

Type of Contract

Full-time jobs

Published at

09-02-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English