Client Relationship Manager

Job description

About the Job

⚖ Role | Client Relationship Manager

Areas | Client relationships, stakeholder engagement, skills and workforce development, regional delivery

✨ Tech | CRM systems, management information systems, Microsoft Office

Based | London

Offer | £46,000

Hi

Our client is seeking a Client Relationship Manager to build, manage and develop strong relationships with a portfolio of regional organisations.

You’ll act as a trusted partner and ambassador, working collaboratively with clients, internal teams and external stakeholders to deliver value, improve outcomes and support long-term skills development across the sector.

As a Client Relationship Manager, you will:

• Act as the primary point of contact for a portfolio of clients, building strong and effective working relationships
• Deliver high-quality relationship management and customer service, ensuring clients view the organisation as a trusted strategic partner
• Support clients to identify, plan and deliver training and development solutions aligned to their business needs
• Promote apprenticeships and other new entrant pathways as part of sustainable workforce planning
• Support the delivery of regional programmes, projects and initiatives
• Identify and escalate commercial or development opportunities in line with agreed processes
• Maintain accurate records of client engagement and activity using internal systems
• Gather and share labour market intelligence to support client and organisational planning
• Engage with training providers and external stakeholders to identify opportunities for collaboration
• Diagnose and resolve client issues in a timely and effective manner
• Travel regularly across the region, including occasional overnight stays

What we’re looking for:

• Experience in a client relationship, stakeholder engagement or customer-facing role
• Experience working in a solutions-focused capacity, supporting organisations to meet business needs
• Knowledge or experience of training, competence or workforce development systems
• Ability to build relationships across multiple levels and manage challenging conversations
• Strong organisational skills with the ability to manage competing priorities and deadlines
• Confident working independently while contributing to wider team objectives

What we offer:

• Home-based working with regional travel
• Opportunity to work in a purpose-led organisation with national impact
• Supportive team environment and collaborative culture
• Ongoing training, development and CPD

Extra information

Status

Open

Education Level

Secondary School

Location

City Of London

Type of Contract

Full-time jobs

Published at

09-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English