Information Technology Support Team Lead

Job description

We are excited to be working with a well established technology. This business is known for delivering high-quality IT solutions, investing heavily in employee development, and providing long-term career progression opportunities. You’ll be joining a collaborative, forward-thinking environment where innovation, people development, and operational excellence are genuinely valued.

What will you be doing?

As a Site Supervisor, you will play a key role in overseeing day-to-day operations for a team of field and site-based engineers. You will act as a leadership figure, ensuring service delivery standards are met while supporting the development and performance of your team. This role combines operational management, stakeholder engagement, and continuous service improvement.

Responsibilities

• Supervise and support field and site-based engineering teams
• Act as the first point of escalation for operational issues
• Monitor and manage service performance against agreed SLAs and KPIs
• Produce and analyse operational and performance reports
• Support workforce planning and resource management
• Drive continuous improvement across service delivery processes
• Provide coaching, training, and development support to team members
• Manage absence, performance reviews, and team wellbeing initiatives
• Ensure compliance with company policies, procedures, and health & safety standards
• Collaborate with internal management teams and external stakeholders
• Support disciplinary processes when required
• Verify overtime and expenses in line with company guidelines
• Conduct regular visits to operational sites when necessary

What we are looking for

• Proven experience leading or supervising technical or engineering teams
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, dynamic environment
• Strong analytical skills with the ability to identify improvement opportunities
• Customer-focused mindset with excellent interpersonal skills
• Ability to motivate and develop team members
• Technical understanding of engineering or IT support environments
• IT hardware support experience
• Self-motivated with the ability to work independently
• Full UK driving licence
• Relevant technical qualifications or equivalent experience (CompTIA A+ or similar desirable)
• Willingness to obtain security clearance

Details

Salary: £32,000 – £35,000 + comprehensive benefits package

Location: Hounslow

Work Arrangement: On-site

Contract Type: Permanent

If this sounds like a good fit, apply below.

Extra information

Status

Open

Education Level

Secondary School

Location

Hounslow

Type of Contract

Full-time jobs

Published at

12-02-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English