Retail Account Manager

Job description

Title: Retail Account Manager

Duration: 4 Months Contract

Location: West London, Hybrid 3 days onsite 2 days Remote

This role will support the online retail revolution by taking a key role in the implementation of the new platform and ensuring ongoing delivery of a world-class user experience befitting our £1.6bn retail business featuring some of the world’s most prestigious and successful brands.

Key Responsibilities include:

• Own and lead strategic retailer partnerships, ensuring full accountability for online performance and compliance with commercial agreements.
• Provide actionable insights to the Digital team to optimize site merchandising, UI, and UX, driving conversion and enhancing the customer journey.
• Collaborate with offline account management teams to align and strengthen online retail partner relationships for a seamless omnichannel experience.
• Oversee third-party fulfilment operations, including B2C contact center performance, ensuring service delivery meets contractual and customer expectations.
• Translate operational needs into system requirements, working with technical teams to implement solutions that improve efficiency and customer engagement.
• Monitor and report on performance, risks, and opportunities, providing clear recommendations to senior stakeholders.
• Drive continuous improvement in service delivery, resolving issues in real time and influencing future platform and process enhancements.
• Source, process, and qualify data into actionable insights, supporting decision-making and strategic planning.
• Ensure contractual obligations are met, inventory flows are accurate, and operational processes support digital propositions.
• Collaborate on innovative ideas with marketing and operational teams to grow sales and enhance the passenger experience.
• Shape the customer proposition, leveraging digital tools and creative concepts to differentiate Retail.

Experience & Qualification:

• Minimum 2 years eCommerce role or junior account management experience required
• Fashion or luxury Retail or eCommerce experience preferred
• Experience of partner (e.g. Retailer, agency, supplier) relationship management
• Entrepreneurial mindset and aptitude to sensitively challenge the status-quo
• Strong commercial awareness and the ability to work to targets
• Understanding of the basic principles and importance of UI and UX
• Solid analytical skills for performance metrics
• Have a focus and a passion for traffic generation, conversion and customer retention
• Flexible and adaptable to new challenges
• Ability to multi-task and prioritise
• Excellent communication skills
• Excellent written and spoken English

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English