Keyholder

Job description

ABOUT MAX MARA FASHION GROUP

Max Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.

Job Description: Marella Keyholder – Harrods – London

We are seeking a motivated and commercially driven Key Holder to support the leadership team in delivering exceptional sales performance and world-class client experience.

As a Key Holder, you will act as a brand ambassador and role model for the team, supporting daily operations and taking ownership of the concession in the absence of management.

Key Responsibilities

Sales & Client Experience

• Deliver exceptional, personalised service in line with luxury retail and Harrods standards
• Achieve and exceed sales targets and KPIs
• Build and maintain a strong personal client base through proactive clienteling
• Develop long-term relationships to drive loyalty and repeat business
• Provide expert styling advice and product knowledge

Leadership & Team Support

• Act as Manager on Duty when required
• Lead by example in sales, service, and professionalism
• Support and motivate the team to achieve concession targets
• Assist with onboarding and mentoring new team members

Operations & Store Standards

• Support opening and closing procedures and ensure store security
• Maintain exceptional visual merchandising and boutique standards
• Support stock management, replenishment, and deliveries
• Ensure compliance with Harrods and brand operational procedures

About You

Essential:

• Previous experience in premium or luxury retail
• Strong sales track record and client-focused approach
• Excellent communication and interpersonal skills
• Professional, reliable, and trustworthy
• Strong organisational skills and attention to detail

Desirable:

• Experience working within Harrods or luxury department store environment
• Previous senior sales or supervisory experience
• Clienteling experience

What We Offer

• Opportunity to work within Harrods, a world-leading luxury environment
• Career development within Marella and Max Mara Fashion Group
• Competitive salary and benefits
• Supportive and collaborative team environment

Extra information

Status

Closed

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English