Ecommerce Manager

Job description

Job Title: Ecommerce Manager

Location: Greater London

Salary: £40,000 - £48,000

Hours: Full-time, Mon-Fri (Hybrid, 3 days office, parking onsite)

About the Role:

As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across multiple digital touchpoints, ensure service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally have experience within Tech FMCG or FMCG.

What's in it for you?

• Working within forward thinking gaming company
• Supporting culture
• Development opportunities
• Brilliant break out area with gaming consoles and fully stocked bar

Ecommerce Manager Responsibilities:

• eCommerce Platform & Marketplace Management
• Digital Analytics & Performance Tracking
• Team Leadership & Training
• Technical & Systems Management
• Channel Coordination & Cross-Functional Collaboration

Ecommerce Manager will have / be:

• B2C experience within Tech FMCG
• Experience managing third party marketing
• Proactive
• Adaptable
• Experience working across Europe & US markets ideally but not mandatory

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Published at

21-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English