POS Technical Pre-Sales & Solutions Specialist

Job description

This is a hands-on technical role supporting the UK & Ireland sales team across the full sales and onboarding cycle.

You will act as the main technical contact for customers and prospects — delivering demos, responding to RFPs, supporting solution design, and helping ensure smooth implementation of my clients POS hardware and software solutions.

The role is a mix of:

• Technical pre-sales support
• Early-stage technical qualification of new enquiries
• Coordinating customer onboarding projects
• Feeding customer requirements into product and engineering

My client does not currently have a formal Product function, so this role will also involve capturing development requests and clearly communicating them internally.

This is not a senior leadership position — it is a practical, delivery-focused role with scope to grow.

Key Responsibilities

Technical Pre-Sales Support

• Support the sales team with product demos and technical presentations
• Assist with RFP/RFI responses and tender documentation
• Help qualify inbound enquiries from a technical perspective before passing to sales
• Build solution proposals based on customer requirements
• Provide clear technical explanations to both technical and non-technical stakeholders

Customer Onboarding & Project Support

• Act as project lead for new customer implementations
• Coordinate internally to ensure successful delivery
• Track actions, timelines and risks
• Support customers during certification and integration
• Escalate systemic product or solution issues where needed

Product & Market Feedback

• Capture new feature or development requests
• Clearly document and communicate requirements to engineering
• Support new product introductions and software updates
• Keep customers informed of hardware/software changes and industry certifications
• Monitor relevant payment industry or regulatory changes

General Support

• Deliver product training where required
• Track SDKs, demo devices and training materials
• Support NDAs and technical input into contracts

Experience & Profile

• 2+ years in technical pre-sales, solution support, or similar role (payments industry preferred but not essential)
• Comfortable presenting and explaining technical solutions
• Organised and structured in managing tasks and documentation
• Able to work across sales, engineering and customer teams
• Analytical mindset and willingness to learn new technologies
• Comfortable in a growing business where processes are still being developed
• Open to occasional travel
• Hardware experience is helpful but not required.

Extra information

Status

Open

Education Level

Secondary School

Location

England

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English