Key Account Manager

Job description

Key Account Manager - South East London

We’re looking for a commercially driven Key Account Manager to lead customer engagement across a defined group of Healthcare Professionals (HCPs) in primary and secondary care. You’ll act as the main point of contact, delivering a personalised, data-led customer experience across multiple channels.

The Role

• Own and manage a portfolio of HCP accounts using a mix of face-to-face, virtual and digital engagement.
• Plan and deliver tailored interactions including meetings, symposia and agile campaign activity.
• Build strong, value-focused relationships and develop a deep understanding of customer needs and local networks.
• Create and implement account plans with clear KPIs and milestones.
• Use data insights to prioritise activity, track performance and adapt approach.
• Maintain an accurate 360° account view through effective CRM use.
• Work closely with cross-functional teams (Medical, Market Access, Analytics) to optimise customer experience.
• Ensure full compliance, including AE reporting and appropriate handling of medical queries.

What We’re Looking For

• Strong understanding of local healthcare systems and decision-making structures.
• Experience using data to shape customer strategy and next actions.
• Confident delivering scientific content.
• ABPI qualified with strong knowledge of the ABPI Code of Practice.
• Excellent relationship-building, communication and influencing skills.
• Proactive, collaborative and customer-focused mindset.
• Analytical, organised and comfortable working to sales targets.

Please Apply now using the "Easy Apply" button.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

04-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English