Logistics Coordinator

Job description

We are seeking an experienced Import-Export Coordinator to join our client’s team. This is a key role responsible for delivering frontline support to customers and regional offices, ensuring orders are dispatched in a timely, efficient, and fully compliant manner.

The successful candidate will play a vital role in maximising customer satisfaction, optimising shipping costs, and supporting the ongoing development of the shipping function through proactive communication and performance analysis.

Key Responsibilities

• Prepare and manage all export and import documentation on a daily basis
• Liaise closely with international distributors, agents, overseas offices, and freight forwarders
• Respond promptly to telephone and email enquiries, providing accurate and timely information
• Develop proficiency in internal business systems (ERP) to deliver accurate information at first point of contact
• Coordinate shipments to meet customer delivery requirements, including order consolidation to reduce freight costs
• Collaborate with production teams to align shipping schedules with customer needs
• Monitor and control freight costs, obtaining competitive air, sea, and courier quotations where required
• Maintain up-to-date knowledge of export regulations and ensure full compliance with relevant legislation
• Ensure invoices and associated documentation meet all customer and regulatory requirements
• Coordinate customer returns where necessary
• Support the development and monitoring of KPIs to drive continuous improvement within the shipping department

About You

• Proven experience in an Import-Export Coordinator role, ideally within an engineering or manufacturing environment
• Strong working knowledge of export documentation, international shipping processes, and compliance requirements
• Excellent communication skills with the ability to build effective working relationships across multiple stakeholders
• Calm and organised approach, with the ability to work under pressure and meet deadlines
• Strong time management skills and a proactive, solution-focused mindset
• Competent in Microsoft Office applications and experienced in using ERP systems

What We Offer

• Full-time, permanent position (35 hours per week)
• 9-day fortnight working arrangement, allowing compressed hours and alternate Fridays off
• A supportive environment that promotes work–life balance
• Opportunity to contribute to a dynamic and internationally focused organisation

Extra information

Status

Open

Education Level

Secondary School

Location

Cramlington

Type of Contract

Full-time jobs

Published at

28-02-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English