Referrals & Contracts Manager

Job description

Job Title: Referrals & Contracts Manager

Role Purpose

To lead and manage the organisation’s referral pathway, contract management, mobilisation of new services, and bid/tender submissions within a CQC-regulated supported living environment.

The role is responsible for ensuring safe, suitable placements, contract compliance, sustainable occupancy levels, and high-quality tender submissions that support strategic growth.

This role directly impacts revenue stability, regulatory compliance, and commissioner confidence.

Key Responsibilities

Referral Management & Placement Oversight

• Act as the central point of contact for all incoming referrals from Local Authorities, ICBs, and other commissioners.
• Review referral documentation including assessments, risk profiles, funding approvals, and care requirements.
• Assess placement suitability in collaboration with Registered Managers and clinical/operational leads.
• Coordinate timely responses to commissioners within agreed KPIs.
• Maintain a live referral tracker, pipeline forecasting, and conversion analysis.
• Ensure placements align with service capacity, skill mix, and CQC registration scope.
• Monitor occupancy levels and identify risks to void management.

Mobilisation of New Packages

• Lead mobilisation of new placements from contract agreement to service commencement.
• Coordinate staffing requirements, recruitment, training needs, and rota planning.
• Ensure all care plans, risk assessments, MAR charts, and compliance documentation are in place prior to go-live.
• Liaise with housing providers, landlords, and external professionals where required.
• Oversee structured handover to operational teams post-mobilisation.
• Monitor initial stabilisation period to ensure safe delivery and contractual adherence.

Contracts & Compliance Management

• Maintain oversight of all placement contracts and service agreements.
• Review contract terms to ensure pricing, service scope, KPIs, and reporting requirements are understood and adhered to.
• Track contract start/end dates, uplift cycles, renewal deadlines, and framework agreements.
• Support negotiations on fee uplifts, variations, and amendments.
• Ensure services are delivered in line with contractual obligations and funding agreements.
• Work closely with finance to ensure billing accuracy and alignment with commissioned hours.
• Maintain an organised contracts register and audit-ready documentation.

Bids & Tender Management

• Identify and monitor tender opportunities through procurement portals and commissioner networks.
• Lead completion of PQQs, ITTs, DPS applications, and framework submissions.
• Coordinate contributions from operations, finance, HR, and quality teams.
• Maintain and update a tender library including policies, KPIs, case studies, and CQC evidence.
• Track submission deadlines, clarifications, and award outcomes.
• Contribute to strategic growth planning through market analysis and commissioner engagement.

Stakeholder & Relationship Management

• Develop and maintain strong professional relationships with commissioners, social workers, care coordinators, and housing partners.
• Represent the organisation at provider forums and partnership meetings.
• Respond professionally and proactively to placement concerns or contractual queries.

Data, Reporting & Performance

• Produce regular reports on referral volumes, conversion rates, occupancy, and contract status.
• Monitor trends in referral rejection, voids, and contract performance risks.
• Provide data insights to senior leadership to support strategic planning.

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

05-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English