National Operations Manager - Vending

Job description

An amazing opportunity to join our operating services division within LAVAZZA Professional.

This is a field based role and location of the successful candidate is flexible but regular visits to our head office in Basingstoke North Hampshire is required. This role will involve travel within the UK.

Experience within vending and or Stand alone retail is Essential.

Why Join us?

Competitive Salary

Amazing benefits

Possible 10% annual bonus

Car or car allowance

Lavazza Professional Operating Services offers one of the UK’s leading operated vending services which covers sites nationally. This role will be responsible for overseeing the operations at a national level leading a team of Regional Operations Managers with their teams and a Support Coordinator. The National Operations Manager will be responsible for leading operational excellence in our vending team, providing engaging leadership to a team of geographically dispersed employees in management of mobile vending operations. The role will involve managing daily operations alongside forward looking delivery of KPIs and SLAs in support of the channel, ensuring great customer service delivery. The duties will include embedding a culture of operational excellence, delivering efficiencies, incorporating smarter use of data and technology to support business delivery. The guiding and managing of staff at a national level, setting performance objectives, evaluating and optimising operational performance, ensuring regulatory and company standards are upheld and preparing operational reports.

To be successful as a National Operations Manager, you should be able to lead and manage people, manage operation budgets, lead projects, ensure operations run smoothly and achieve relevant KPIs and targets. You should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.

Organise and manage direct reports (regional managers and support coordinator)

Lead and engage the vending operations team in the UK market (c. 120 employees)

Delivery of service KPIs and SLAs to the channel

Ensure high levels of customer service and business retention

Plan and monitor organisational costs through budget and regular reviews

Review with regional management teams and support coordinator the operator routes, ensuring efficiency in SLA delivery

Easyweb & Power BI data analysis – Vending and micro markets for continuous improvement

Implement or optimise operational software or systems to improve reporting and performance

Embed and maintain a safety culture with organisation stakeholders, managers and MVOs

Ability to lead projects, understand and work through operation, logistics or tech issues.

Build and maintain relationships in key departments CS, HR, IT, finance and external suppliers

Agile route management to accommodate regular machine install & uplifts

Conduct “work with days” each year with regional managers and vending operators

Manage vehicle fleet – Working alongside fleet manager ensuring safety and compliance

Effectively manage all employee relations with HR engagement

Engage and liaise with customer and client account managers

Responsibilities include the management of 7 direct reports and around 110 indirect reports across the UK.

Competencies we are looking for include -

Leading and inspiring employees

Build strong relationships

Navigate and drive change

Good organisational skills

Embracing problem solving and change management

Technology innovation

Good customer/client facing skills

Creating and sharing vision

Industry expertise in vending and micro markets - ESSENTIAL

Ability to motivate a team

Good written and verbal communications

ALL applicants must be located within the UK due to the interview process, the successful candidate will be required to provide industry supporting references and will have to complete and satisfy a DBS check

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English