Account Handler

Job description

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Account Handler to join our dynamic Insurance Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees.

As one of our Account Handlers, you’ll be right at the forefront of helping us deliver this mission by acting as vital support for our Insurance team, executives and clients. Initial training for this role will require full-time attendance in our Birmingham office before switching to a hybrid-working pattern.

Using your skills, you will be:

• Actively securing renewal business by re-broking existing business
• Ensuring all business activity fully complies with FCA regulation
• Handling any complaints in accordance with company procedures and regulatory requirements
• Reviewing the demands and needs of clients and advise on the most appropriate insurances to meet their demands and needs
• Responding to client/insurer/third party enquiries by written or oral means

We're looking for someone with:

• High level inter-personal skills
• Report writing experience
• Planning, organisational and time management skills
• Confidence in being able to communicate to people with various levels of knowledge - face to face, over the telephone and in writing
• An ability to build positive relationships within the team, and with Clients
• Knowledge of Acturis
• A minimum of 2/3 years in a Commercial Insurance Broking environment

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

18-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English