English Speaking Customer Experience Officer

Job description

English Speaking Customer Experience Officer (Remote) | UK Based | Garnet Trade

Garnet Trade is hiring an English Speaking Customer Experience Officer to deliver fast, clear, and human support experiences for our customers. This is a fully remote role open to candidates based in the UK.

What you will do

• Provide customer support in English via live chat and email
• Handle inquiries with empathy, clarity, and a strong sense of ownership
• Troubleshoot user issues, escalate when needed, and follow through until resolution
• Keep accurate case notes and maintain clean ticket workflows
• Spot recurring issues and share insights to improve product and support processes
• Support onboarding questions and guide users through the platform experience
• Work closely with internal teams to ensure customer feedback reaches the right place

What we are looking for

• Native level or near native English, both written and spoken
• 1+ year experience in customer support, customer success, or service roles (preferred)
• Strong communication skills and calm problem solving under pressure
• Comfortable using ticketing tools and working with structured processes
• A detail oriented mindset and high reliability in remote work
• Availability to work UK hours

Nice to have

• Experience in fintech, trading, or financial platforms
• Experience with Zendesk, Intercom, Freshdesk, or similar tools
• Ability to handle high volume support while keeping quality consistent

What you can expect at Garnet Trade

• Fully remote setup with a supportive, performance focused culture
• Clear workflows and training to help you succeed from day one
• A team that values customer clarity, speed, and accountability

How to apply

• Apply via LinkedIn with your CV. If you want, add a short note with:
• Your support experience and tools you used
• Your availability window in UK time

Location: Remote (UK)

Type: Full time

Garnet Trade is an equal opportunity employer. We welcome applications from all qualified candidates.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English