Job description
Operations Manager - Remediation Project (Mortgages)
Start: ASAP
Duration: 2 months
Day Rate: £400 (inside IR35)
Location: Remote
This is an exciting opportunity to be part of a Deloitte team supporting the delivery of a large-scale remediation programme.
You will have a demonstrated history of working in the Financial Services industry. Skilled in commercial mortgages, collections & recovery Strategies.
Results driven and data driven with strong operations experience with customers in financial difficulties and vulnerability.
Responsibilities
- Oversee day-to-day operations of mortgage servicing and collections functions, ensuring efficiency, quality, and strong customer outcomes.
- Manage end-to-end mortgage processes, including servicing, arrears management, and recoveries.
- Implement effective collections strategies across all stages of delinquency.
- Ensure compliance with regulatory requirements and internal risk controls.
- Monitor KPIs, SLAs, and portfolio performance, driving continuous improvement initiatives.
- Lead, develop, and performance-manage operational teams.
- Collaborate with Risk, Compliance, and Finance to support reporting, audits, and operational resilience.
#LI-REMOTE
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Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- United Kingdom
- Type of Contract
- Full-time jobs
- Published at
- 01-03-2026
- Profession type
- Accountancy
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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