Facilities Support/Receptionist

Job description

We are recruiting for a talented administration professional to join our office management team in London on a permanent basis.

About us:

We are Rail People. Since our founding in 1994, we have been instrumental in modernising and improving UK rail to meet the needs of today’s passengers; investing more than £1.5bn over the last decade in procuring new rolling stock and refurbishing existing fleets. You may not have heard of us, but you have almost certainly travelled on one of our trains that are leased to Train Operators across the country.

Our culture of innovation, collaboration and commitment to excellence ensures we are valued by our customers and makes us the people that the rail industry most wants to work with.

Together, with talented people across the industry, we are creating a brighter, greener and more cost-effective railway, where people can enjoy the journey as much as the destination.

Angel Trains - Rail People, Real Expertise.

About the role:

As a member of our Facilities Team, you will help provide high-level customer service and front of house operations within our London office, manage all facilities related needs and support the Office Manager in day-to-day operations. Your focus will be on ensuring a seamless working environment for all employees as well as maintaining a high standard of service for both employees and visitors.

Key Responsibilities:

• Greet all in-person visitors in a professional and friendly manner, direct any calls to the appropriate people and handle general enquires from both staff and visitors.
• Monitor meeting room bookings, ensuring that meeting rooms are prepared for scheduled meetings with necessary equipment and supplies.
• Carry out daily visual checks of all communal areas of the office, ensuring areas are clean and organised, well maintained and office stocks are monitored and replenished.
• Coordinate and order catering and refreshments for meetings and events as requested.
• Monitor office conditions, addressing any potential safety hazards and reporting them for timely resolution within the hazard, near miss reporting site.
• Assist with general administrative duties, such as the management of filing within SharePoint, incoming and outgoing mail and parcels, office organisation.

Qualifications & Experience:

• Prior experience working within a reception environment or similar administrative role.
• Experience dealing with stakeholders at all levels of an organisation.
• Excellent communication skills, attention to detail and ability to prioritise multiple incoming tasks.
• Excellent core IT skills, especially with Microsoft Office applications and Outlook.

Why choose us?

As an employer we ask that all our employees follow and showcase five simple values; that we are:

• People People
• Future Forward
• Always Accountable
• Together Better
• Problem Solvers

Alongside these values we also believe our role as an employer is to empower our workforce to make self-sufficient, informed choices, giving them new experiences and helping to develop their careers.

We recognise that our people are our greatest asset at Angel Trains, and this is why we invest significantly in both their professional and personal development. We have been accredited with Investors in People & Wellbeing Platinum Awards and we’ve tailored our competitive benefits offering to include:

• Competitive salary.
• Generous holiday allowance and employer pension contributions.
• A discretionary annual corporate bonus scheme.
• Season ticket loans, salary sacrifice cycle to work and electric vehicle schemes.
• Family-friendly and flexible working policies. We’ll strive to work around your commitments to offer you a better work/life balance.

Your physical and mental wellbeing matters to us and to support you during your career we also offer an Employee Assistance Programme, and a dedicated team of volunteer Mental Health First Aiders.

It’s a great place to work with modern offices in London and Derby (but with hybrid working), engaged colleagues, and external recognition as a “World Class Workplace”. Many of our team work flexibly, we would be happy to discuss about how this could work for you.

Please note:

For an informal discussion regarding the role or a full copy of the Job Description please contact chris.hurford@angeltrains.co.uk. If you would like alternative copies of any documents or apply in a different manner please also contact Chris.

We are not currently looking for external agency support at this time.

Deadline for submission is the 27/03/2026, however we reserve the right to close the advert before that date is reached.

We are an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

01-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English