Office Manager

Job description

Office Manager (Concierge Services)

£38,000 - Temp to Perm

Location - London Bank - 5 days per week

Role Overview

The Office Manager will be responsible for the smooth day-to-day operation of a high-end concierge office serving 50+ clients within the building. Drawing on a strong hospitality background (such as hotels or serviced accommodation), the role ensures exceptional client experience, efficient team management, and impeccable standards across the Centre.

This is a hands-on leadership role, combining people management, operational oversight, and a strong focus on service excellence.

Key Responsibilities

Operations & Service Delivery

• Oversee the daily running of the concierge office, ensuring seamless operations at all times
• Ensure consistently high standards of cleanliness, presentation, and hospitality throughout the Centre
• Proactively identify and resolve operational issues before they impact clients
• Act as Centre Manager when required, taking full responsibility for site operations

Team Leadership & People Management

• Oversee on-site staff, including Client Experience Assistants, cleaners, maintenance teams, and external contractors
• Ensure fair and balanced task distribution to support efficient workflows and team wellbeing
• Lead regular 1:1 meetings, set clear goals, and support individual development plans
• Coordinate and document daily team briefings to ensure clear communication and alignment
• Foster a positive, service-led team culture that reflects a premium hospitality environment

Scheduling & Administration

• Manage staff rotas to ensure appropriate coverage at all times
• Authorise annual leave and monitor team absences
• Maintain accurate records related to staffing, attendance, and daily operations

Client Experience

• Ensure clients receive a consistently high level of service aligned with luxury hospitality standards
• Act as a point of escalation for client issues, resolving concerns professionally and efficiently
• Build strong working relationships with clients, understanding their needs and expectations

Skills & Experience

Essential

• Previous experience in a hospitality environment (hotel, serviced apartments, luxury customer service, or similar)
• Proven experience managing teams in a client-facing setting
• Strong organisational and time-management skills
• Excellent communication skills, both written and verbal
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment

Desirable

• Experience working in concierge services, serviced offices, or premium residential/commercial buildings
• Experience acting as a duty manager or centre manager
• Familiarity with rota planning and absence management

Personal Attributes

• Naturally service-oriented with a strong eye for detail
• Confident leader who leads by example
• Approachable, professional, and well-presented

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English