Customer Service Team Manager

Job description

Role: Customer Service Team Manager

Location: Hemel Hempstead, Hybrid working

Salary: £32,600 + Benefits

Hours: 35 hours per week Mon-Fri

Contract: Full-time, Permanent

About the Role

We’re looking for an enthusiastic and experienced Customer Service Team Manager to join our clients growing contact centre team. This role requires previous contact centre leadership experience.

In this role, you’ll be responsible for leading a group of customer service Advisors, ensuring they deliver outstanding support to our customers every day. You’ll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment.

Key Responsibilities of this Customer Service Team Manager:

• Lead and inspire a team of customer service advisors to deliver exceptional service.
• Monitor performance, provide coaching, and conduct regular one-to-one reviews.
• Handle escalated queries, ensuring swift resolution and customer satisfaction.
• Implement best practices to improve efficiency and service quality.
• Collaborate with other departments to streamline processes and enhance customer experience.
• Report on KPIs and contribute ideas for continuous improvement.

About You

We’re looking for an experienced contact centre Customer Service Team Manager who is:

• Experienced in customer service leadership, ideally within a fast-paced environment.
• Passionate about people development and skilled in coaching and motivating teams.
• Organised and proactive, with strong problem-solving abilities.
• Excellent communicator with a customer-first mindset.
• Adaptable and able to thrive under pressure.

What We Offer for this Customer Service Team Manager role:

• Competitive salary and performance-related bonus.
• Comprehensive training and career development opportunities.
• Supportive team culture with recognition for achievements.
• Generous holiday allowance and flexible working options.

Please follow the link to apply for this Customer Service Team Manager role based in Hemel Hempstead.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Extra information

Status

Open

Education Level

Secondary School

Location

Hemel Hempstead

Type of Contract

Full-time jobs

Published at

08-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English