Operations Manager

Job description

My client is a large Tier 1 Maintenance Contractor are looking for an Ops Manager .

We are seeking an exceptional General Manager – Head of Operations to drive performance, operational excellence, and customer satisfaction across a large and diverse geographical area spanning the M4 corridor, Hampshire and London.

About the Role

Leading a team of up to 200 colleagues, you’ll set the strategic direction, ensure financial performance, and embed a high-performance culture that places customer experience at the heart of everything delivered.

This is a senior leadership role requiring strong commercial acumen, operational expertise, and the ability to inspire and develop large teams.

Key Responsibilities

• Lead and manage delivery of repairs, voids and planned works
• Oversee branch performance, ensuring P&L delivery meets or exceeds budget
• Drive operational efficiency, productivity and KPI performance
• Implement robust governance, risk management and compliance controls
• Conduct structured monthly performance reviews
• Manage cost control, WIP, debt and operational outputs
• Align operational and financial processes to strategic objectives
• Build and maintain strong client and stakeholder relationships
• Champion a customer-first culture across all activities
• Lead, mentor and develop a team of up to 200 staff
• Foster a collaborative, accountable and high-performance working environment

What We’re Looking For

✔ Proven experience delivering large-scale housing repairs and maintenance contracts

✔ Minimum 2 years’ experience in a senior managerial role within the social housing sector (local authorities/property services)

✔ Strong leadership, mentoring and people development skills

✔ Commercially astute with experience managing P&L responsibility

✔ Excellent organisational and time management capabilities

✔ Ability to analyse performance data and drive informed decision-making

✔ Strong communication skills with the ability to engage diverse teams and stake

INDWHITE

Extra information

Status

Open

Education Level

Secondary School

Location

Ealing

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English