Delivery Solutions Manager

Job description

We are currently hiring a Delivery Solutions Manager for a high growth business operating in the global ecommerce space, based in London (hybrid working model).

This role will lead the design, implementation, and optimisation of delivery solutions across a global network, supporting a broad range of clients. This role is critical to ensuring scalable, cost-effective, and reliable cross-border delivery for existing and customers.

You will work closely with internal teams, carriers, technology partners, and customers to deliver new solutions, improve existing services, and support business growth in a fast-paced international eCommerce environment.

Key Responsibilities

• Own end-to-end delivery solution design and implementation for cross-border eCommerce clients
• Lead the onboarding and launch of new delivery products, lanes, carriers, and services
• Act as the bridge between commercial, operations, technology, and carrier partners
• Manage delivery-related projects from concept through to live operation
• Ensure solutions meet customer requirements, service level expectations, and commercial targets
• Identify and mitigate risks related to customs, compliance, capacity, cost, and service performance
• Drive continuous improvement across delivery performance, transit times, and cost efficiency
• Define and maintain delivery governance, KPIs, and reporting
• Support sales and account teams with delivery expertise during client pitches and solution design
• Stay informed on market trends, carrier capabilities, and cross-border regulations

Skills & Experience

• Proven experience in supply chain, logistics, or delivery solutions within online reatil, eCommerce or 3PL environments
• Good understanding of international shipping, last-mile delivery, carriers, and customs processes
• Experience managing complex, multi-stakeholder delivery projects
• Commercial awareness with the ability to balance cost, service, and scalability
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving ability
• Experience working with logistics or eCommerce technology platforms is highly desirable

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English