Repack Client Service Support Analyst

Job description

Repack Client Service Support Analyst

London (Hybrid)

12 Month Contract

Competitive Rate of Pay

HSBC are currently searching for a Repack Client Service Support Analyst to provide essential operational and administrative support to the Repack Client Service Managers, ensuring the smooth running of daily processes and contributing to the delivery of high-quality client service.

The role is responsible for managing key workflows, maintaining accurate records, and supporting the team in resolving operational issues.

Key Responsibilities:

• Inbox Management: Monitor and manage the team inbox, ensuring queries and requests are directed to the appropriate team members and responded to promptly.
• Trade Support: Track and manage failed trades, liaising with relevant teams to ensure timely resolution and accurate record-keeping.
• Account Opening & Onboarding: Coordinate account opening and onboarding for new transactions, ensuring accounts are set up correctly and mapped in internal systems.
• Monthly CSDR Charges: Manage the monthly Central Securities Depositories Regulation (CSDR) charges process, including data collection, reconciliation, and reporting.
• Daily CLMS Overdraft Process: Oversee the daily CLMS (Client Liquidity Management System) overdraft process for Repack, assisting in the identification and clearing of breaks.
• Data Integrity Checks: Perform regular checks to ensure Relationship Manager (RM) and client information is accurate and up to date in all relevant systems.
• Deal Maturity & Account Closure: Run the monthly deal maturity process, assisting Client Service Managers in clearing credit balances and closing accounts as required.
• Receivables Management: Support the management of receivables for Repack, including tracking outstanding items and assisting with follow-ups.
• General Team Support: Provide administrative and operational support to the Repack Client Service Managers as needed, contributing to a collaborative and efficient team environment.

Experience / Skills Required:

• Experience in financial services operations or client service support preferred.
• Strong attention to detail and organisational skills.
• Ability to manage multiple tasks and changing priorities.
• Good communication skills, both written and verbal.
• Proficiency in Microsoft Office and familiarity with financial systems is an advantage.
• Team player with a proactive approach to problem-solving.

If you are interested in this position, please do not hesitate to apply! Please note that in the event of high volumes of applications, we will only be able to reach out to successful applicants in the first instance.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English