Customer Service Manager - REEBOK EUROPE

Job description

Reebok continues to strengthen its European operation from its London HQ.

Having worked with the Group for over 22 years, and having supported the build-out of the Reebok Europe team in London over the past 12 months — including several senior appointments — we are now assisting with the appointment of a Customer Service Manager.

This is a key leadership role within the Sales Operations & Customer Service function.

Reebok is entering an exciting new phase of growth across Europe. With a strengthened operating model and ambitious commercial plans, we are building a best-in-class Sales Operations & Customer Service function in London.

We are now hiring a Customer Service Manager to lead and elevate the customer service team — ensuring operational excellence, strong commercial alignment, and an outstanding experience for wholesale partners.

This role reports directly to the Head of Sales Operations & Customer Service and plays a key leadership role within the wider European structure

The Opportunity

This is not a transactional customer service role.

It is a leadership position focused on:

• Driving performance across orderbook management
• Strengthening customer relationships
• Improving operational processes
• Supporting commercial delivery
• Building a high-performing, accountable team

You will be the operational anchor between Sales, Logistics, and key wholesale accounts.

Key Responsibilities

Team Leadership & Performance

• Lead, coach, and develop a team of Customer Service Coordinators
• Track and drive KPIs across order fulfilment, accuracy, and service levels
• Build structure, accountability, and continuous improvement into daily operations
• Deputise for the Head of Department when required - Customer Service Manager

Orderbook & Commercial Support

• Own regional orderbook visibility and accuracy
• Identify risks to shipments and proactively resolve issues
• Work closely with Sales and Logistics to ensure on-time delivery
• Support strategic commercial decisions and customer commitments

Customer & Account Management

• Act as an expert for your customer group
• Maintain strong working relationships with key accounts
• Support pricing, credits, invoicing, and terms
• Minimise chargebacks and ensure VAS accuracy
• Provide structured performance reporting to internal stakeholders GBBE - Customer Service Manager

Process & Systems

• Improve workflows and efficiency across the function
• Ensure data accuracy (pricing, part numbers, VAS, customer records)
• Strengthen reporting and analytical visibility
• Contribute to system optimisation and operational stability

What We Are Looking For

• Proven experience managing a customer service team in a wholesale environment
• Strong orderbook and operational management experience
• Commercial awareness and confidence working cross-functionally
• Analytical mindset with strong Excel capability
• Clear, structured communicator
• High standards, high energy, and a sense of urgency
• Interest in sport and fashion preferred

Experience with Styleman is advantageous but not essential.

Why Join?

• Excellent salary, bonus and other perks
• High potential for growth
• Amazing team, polite
• Be part of the rebuild and scaling of a major global sports brand in Europe
• Visible leadership role with real ownership
• Collaborative, fast-paced London HQ environment
• Opportunity to shape process, structure, and culture

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English