Branch Administrator

Job description

About us:

Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across the South and East of England. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.

About you:

Join our established team in Albourne, West Sussex as a Branch Administrator, where you'll play a key role in supporting the Branch Manager and ensuring the smooth day-to-day running of branch operations. This is a varied and fast-paced role that involves providing top-tier administrative support and maintaining effective communication between customers and internal teams.

Key Responsibilities:

• Provide high-level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.
• Manage incoming calls and maintain the branch switchboard
• Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.
• Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.
• Prepare sales quotations and issue invoices and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office
• Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
• Update the sales database regularly
• Support the sales team during events and trade shows
• Provide general administrative support across branch operations.
• Conduct monthly stock checks on domestic items
• Ensure timely and clear communication across the team
• Consistently deliver professional and customer-focused service

What we are looking for:

• Strong communication skills and a professional telephone manner
• Confidence in dealing with people at all levels
• Discreet and trustworthy when handling confidential information
• Excellent organisational skills with the ability to multitask
• Exceptional accuracy and attention to detail with both written communication and numerical data
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self-motivated, approachable, and a team player
• Ability to use initiative and adapt in a fast-paced environment
• Well-presented and detail-oriented
• Full clean driver’s license

Additional Information:

Start Date: Immediate

Location: Albourne, West Sussex, BN6 9BN

Hours: 40hrs per week – 8am to 5pm, Monday to Friday (1-hour unpaid lunch).

Contract: Permanent, Full Time, hourly paid

Salary: £Competitive, depending on experience plus bonus

Rewards: We are offering a competitive salary plus 32 days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.

Extra information

Status

Open

Education Level

Secondary School

Location

West Sussex

Type of Contract

Full-time jobs

Published at

01-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English