Senior Relationship Manager

Job description

Senior Relationship Manager – Technology & Managed Services

Hybrid - 2 days on site (London City)

I am working with an award winning IT MSP who are seeking a Senior Relationship Manager to strategically manage and develop relationships across an established client base.

This is a high-impact role focused on building long-term partnerships, driving account growth, and aligning technology solutions with clients’ wider business strategies.

The Role

As Senior Relationship Manager, you will act as a trusted advisor to clients, developing a deep understanding of their business objectives and technology requirements. You’ll collaborate closely with internal technical teams to shape solution-led roadmaps while identifying new commercial opportunities across accounts.

Key Responsibilities

• Strategically manage and grow relationships within an existing client portfolio
• Develop client-specific strategies aligned to business and IT roadmaps
• Identify and track new opportunities across accounts
• Lead service reviews, roadmap sessions and performance reporting meetings
• Act as a senior escalation point for client issues
• Collaborate with technical design teams to build solution-based proposals
• Contribute to company-wide service improvement initiatives
• Present value-led solutions and demonstrate ROI where required
• Negotiate contractual terms, pricing, payment terms and deliverables
• Maintain accurate records of client data, opportunities and quotes
• Represent the business at networking and client events (including occasional out-of-hours attendance)

Experience & Skills Required

• Minimum 3+ years’ experience in a similar Account Management / Client Development role
• Proven background in a consultative, solutions-led environment
• Strong understanding of technology infrastructure, including: Azure Cloud, Office 365, Microsoft suite, Cyber Security standards and platforms & Core Infrastructure and associated management
• Ability to identify and progress commercial opportunities
• Excellent active listening and stakeholder engagement skills
• Confident communicating with both technical and non-technical stakeholders, including VP and C-Level professionals
• Strong organisational and multitasking ability with minimal supervision
• Prior experience within the financial services sector and knowledge of regulatory standards (desirable)

Please apply for this role with your most up to date and relevant CV.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

04-03-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English