General Manager | Creative Space

Job description

General Manager | Creative Space

Shoreditch, London

£50,000–£60,000

Site based

A fast-growing creative industries startup is preparing to open a new flagship site in Shoreditch in Summer 2026 and is seeking an exceptional General Manager to join the founding team.

This business is building a new category within music and creator spaces, combining high-end studios, flexible workspaces, social areas, and a strong member community. The Shoreditch site will be its most ambitious location to date, and this role offers a rare chance to shape, launch, and scale a flagship venue from day one.

Working closely with the Head of Operations, the General Manager will take full ownership of on-site performance, team leadership, member experience, and commercial success through pre-opening, launch, and live operations.

The Role

This is the most senior on-site position at the Shoreditch location, with end-to-end accountability for operational excellence, people leadership, and financial performance.

The ideal candidate will bring a hospitality-led mindset, strong commercial instincts, and a genuine passion for creative communities. This is a hands-on, entrepreneurial role suited to someone who enjoys building things from the ground up and setting the standard for how a site operates and feels.

Key Responsibilities

Pre-Opening & Launch

• Support mobilisation, setup, and launch of the new Shoreditch site
• Help define operational processes, standards, and ways of working
• Recruit, onboard, and train the founding on-site team
• Ensure systems, suppliers, contractors, and partners are fully ready for opening
• Act as a culture carrier, embedding company values from day one

Site Operations & Facilities

• Oversee daily operations across studios, workspaces, offices, bars, and shared areas
• Maintain all spaces and equipment to a consistently high standard
• Manage facilities, maintenance, contractors, and service agreements
• Hold full responsibility for fire safety, health & safety, and site compliance
• Own and uphold operational processes that deliver an exceptional member experience

Team Leadership

• Build, lead, and develop a high-performing on-site team
• Create clarity around roles, accountability, and ownership
• Deliver regular one-to-ones, coaching, feedback, and performance reviews
• Support long-term development and progression of team members
• Be a visible, hands-on leader on site

Member Experience & Community

• Own senior relationships with members across studios, workspace, and offices
• Act as the escalation point for complex or sensitive member issues
• Be accountable for member satisfaction, retention, and NPS
• Foster a strong, engaged creative community aligned with the brand’s ethos

Commercial & Financial Performance

• Own and deliver monthly, quarterly, and annual revenue targets
• Contribute to reporting across operational and commercial KPIs
• Oversee invoicing, credit control, and payment processes
• Support growth initiatives and revenue optimisation alongside central teams

About You

• Proven experience in hospitality, members’ clubs, coworking, flexible workspace, or creative-led environments
• At least 3 years’ experience managing and developing teams
• Strong background in building operations or venue management
• Bar management experience or knowledge preferred
• Comfortable operating across multidisciplinary environments (F&B, studios, events, workspace)
• Experience working in startup or scale-up environments
• Strong communicator with excellent organisational skills
• Resilient, adaptable, and motivated by building something new

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English