Contact Center Advisor - Financial Services

Job description

Contact Centre Advisor – Financial Services

Location: Liverpool Street / Aldgate (office-based)

Contract: 5 months

Rate: £200 per day (Umbrella)

Hours: 5pm–9pm

We’re supporting a financial services programme that manages inbound calls from customers who need updates on their pensions, savings, and compensation queries. Many callers may be elderly or vulnerable, so the role needs someone patient, calm, and confident in handling sensitive conversations.

What you’ll be doing

• Handling inbound calls and giving clear updates on financial product or compensation queries
• Supporting vulnerable customers with empathy and professionalism
• Using set processes to log information accurately and follow regulatory requirements
• Managing back‑to‑back calls and keeping service levels high
• Working collaboratively with the wider contact centre team

What you’ll bring

• Background in financial services, banking, pensions, SIPs, savings or compensation work.
• Strong communication skills across the phone and written channels
• Ability to explain information clearly and guide customers through processes
• Confidence dealing with sensitive or vulnerable customer scenarios.
• Good attention to detail and comfort working in a process-led environment
• Ability to work office-based within the fixed hours

Why this role matters

You’ll be part of a team helping customers understand important updates about their financial products. The work is meaningful, customer‑focused, and makes a genuine difference for people who often rely heavily on the information you provide.

Pontoon Solutions Diversity & Inclusion Disclaimer

Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English