Process Optimization Manager

Job description

Main Duties and Responsibilities:

• Develop and deliver an effective process architecture framework
• Developing a clear understanding of the overall architecture, customer journeys and value streams and of the UK business
• Assessing, mapping and working with functional teams to baseline the ‘as is’ processes
• Modelling, identifying, redesigning and delivering improvements to the enterprise operations
• Working with key stakeholder across the business to ensure the operational architecture focusses on delivering and evolving three core objectives:
• Customer – customer journeys, customer experience, customer centric design
• Control – controlled, compliant, secure
• Commercial – efficient, cost effective, generates and protects value at source
• Understanding and working in concert with existing standards and frameworks – e.g. Risk management, consumer duty, compliance, security, data protection, change management.
• Any other reasonable duties as directed by management that may be required for the greater benefit of PRA Group and customers alike.

Relationship Management:

• As the role covers across the UK operations, and links to inputs from Group and 3rd party supplier. It will require a very high level of ability in managing multiple stakeholders
• Maintain and develop relationships with Operations stakeholders at all levels
• Maintain and develop relationships with stakeholder in all areas of the UK business and supporting EU/Group functions
• Liaise with all business partners in an professional manner at all times
• Share best practice with all colleagues through consistent, repeatable approach and documentation
• Act as a trusted advisor to the business and represent the Business Architecture & Governance function

Experience/Qualifications

• Practical operational experience in business process architecture and engineering
• Practical operational experience in financial services
• Practical operational experience in process improvement and change
• Excellent communication / analytical skills and interpersonal skills
• Experience in deploying process mapping skills – e.g. Business Process Management (BPM), Six Sigma, Activity Based Costing (ABC), Lean, Kaizen continuous improvement
• Experience in identifying and deploying process mapping tools – e.g. MS Office/Visio, Miro Boards, Lucidchart
• Good understanding of the financial services regulatory and legislative requirements

Compliance Responsibilities

• Understanding of governance and risk in relation to the role, especially within a regulated environment, and keeping up to date with any regulatory changes in your local region and Europe
• Responsible for ensuring adherence and working in accordance with the PRA Group compliance policies, including participation in the management of risks
• Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organisational responsibility
• Completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
• Responsible for ensuring adherence and working in accordance with the PRA Group compliance policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
• Understand and ensure compliance with all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture.

Extra information

Status

Open

Education Level

Secondary School

Location

Kilmarnock

Type of Contract

Full-time jobs

Published at

03-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English